Toner Cartridge Troubleshooting Tips:

I am getting poor quality images from the printer, how can I tell if it is a problem with the printer or a problem with the toner cartridge?

Change the toner cartridge and print several pages. If the problem persists, it is most likely a service problem with the printer. If the problem goes away, it is most likely a problem with the toner cartridge.

My printer says "e;LOW TONER"e; and I just put a new toner cartridge in - What should I do?

Have you ever put a "e;new"e; cartridge in the machine and the low toner light goes on. You may have mistakenly put an empty cartridge in the machine. If your office is like most, the toner cartridge is usually stacked near the printer. Mark your boxes as empty to avoid the frustration of running out of toner when you have to get that document printed!

Also, you can remove the toner cartridge and inspect it for a seal that needs pulled prior to operation. Often the seal has not been pulled and the toner is not detected in the printer.

Small black dots

Small black dots on the page can be due to a nick in the drum or PCR roller. Foreign objects in the printer or paper dust can scratch the drum. There is no fix for this as the drum is ruined-change the cartridge.

The Color of Print is light

• The printer setting is in "e;toner save"e; mode, please renew to the default mode.
• The LBD of laser scanner is aging. Please replace it.